Discreet Shipping
All of our packages are shipped discreetly from our store in plain packaging, with “BraTopia INC” as the name on the return address.
Order Fulfillment Time
Orders are usually shipped within 1-2 business days from the day the order was completed. Delivery time may differ based on variables such as the delivery method chosen, your location, delays in Customs, etc.
Shipping Methods
We use Canpar, Canada Post, DHL, UPS, and Federal Express to ship our orders.
All packages shipped from BraTopia are trackable.
Each order will be individually analyzed to determine the best carrier method.
Shipping Costs
The charge for shipping your order is determined by the weight and size of the products ordered and your location. Our automated system calculates your shipping charge and displays it for you at the time you choose your shipping method.
Standard Shipping
When calculating time frames for standard delivery, be aware that orders are picked up from our store from Monday through Friday and not on Saturday and Sunday.
Standard or Expedited delivery orders placed before 11 a.m Mountain Standard Time (MST), Monday through Friday, will usually ship that same day. Orders placed after noon will ship the next business day. Orders placed after noon on Friday will ship on Monday (or the next business day).
We trust our delivery carriers, Canada Post, Canpar, UPS, FedEX and, DHL to do their best to deliver orders on time as advertised, but we cannot guarantee shipping times when carriers fall behind.
Expedited Shipping
Please contact us directly if you require Expedited delivery and we will quote you a shipping cost based on your delivery requirements.
Backorder Items
Most products we sell are in stock at time of ordering to ensure prompt delivery of orders. Occasionally we advertise items that are not immediately in stock, that may take 3-5 business days to ship. Product availability is displayed on the product description page on the website. For example, an item that is in stock will show the following availability message on the product description web page:
Shipping Exclusions
We do not ship to prisons, schools, churches, or ship centers. We have automated filters for our ordering process that will prevent shipment to these locations. If you believe your address is triggering one of these filters unintentionally, please contact our Customer Service Center
